Meeting the Inner Challenge of Business Development part 2 of 6

From Theory to Practice

You’ll no doubt want more detail about the strategies and skills outlined above, and there are several excellent resources available.  Two of the best with which to start are The Trusted Advisor1 by Maister, Green and Galford, and the online article collections of Altman & Weil and Hildebrand International2.  Let’s assume that you’re motivated and you’ve gotten more information and you’re ready to start doing the business of business development differently.  It gets significantly more challenging at this point because you have to start applying what you now know to do.  And with …

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Meeting the Inner Challenge of Business Development a 6 part series(Part 1 of 6)

Marketplace Expectations (Part 1)

Hardly a day goes by that you’re not aware of it on some level. You read about it in professional journals and newsletters. You detect its influence in conversations with clients and prospective clients. And though you may not be sure of its exact impact on you or your firm, you probably have a growing sense of the challenge it presents.

The “it” is the powerful fusion of commerce and technology that is dramatically changing the legal services marketplace.  Driven by experience-transforming (and thus culture-transforming) companies such as Google, Amazon and E-bay, consumers – including those

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Focus on This ONE Thing to Improve Your Practice

The immediate deadline.  The call that needs to be made or returned before lunch. The pre-bills that have to be checked this afternoon. The case law that needs to be scoured so the motion can be finished up tonight. The filing that’s due in the morning.  The mediation tomorrow afternoon. . . .

The overwhelming majority of your time during the day is spent attending to a pressing task at hand.  Once you’ve handled it, you check it off the list and move right to the next discrete, time- or pressure-sensitive task.  Your day passes with your head down, attending …

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Stretch Your Comfort Zone to Elevate the Work You Get in 2012

Everyone who sells a professional service – including lawyers — has a self-regulated zone when it comes to the level of clients, referral sources, and matters with which they’re comfortable.

So where’s the upper edge of your comfort zone? Regardless of where, it’s partly a function of knowledge and execution (i.e., your actual experience), but it’s just as much a function of self-perception and self-confidence (i.e., your internal state). To elevate your practice, learn to identify and push that upper edge.

Think about the kind of client, referral source, or matter that would stretch your comfort zone a little bit

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Why You SHOULD Market Next Week

The conventional wisdom among lawyers is to not bother marketing just prior to the Christmas Holiday and during the week before New Year’s.   People aren’t paying attention; they’ve checked out; they’re spending time cleaning up – you’ve heard (and perhaps spoken) all the reasons typically given for pausing your legal marketing activity this time of year.

However, as marketing consultant Caryn Kopp points out, lawyers who take this position are missing an opportunity made possible by the very fact that most professionals have backed off.

In fact, the next week and a half is an excellent time to reach decision

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Law Firm Employees and Social Media: Present and Future Dangers

A brand new study by CISCO reveals findings about the attitudes of 20-somethings entering the workforce which, while perhaps unsurprising in the abstract, carry significant practical implications for hiring and keeping new employees from admin clerks to Associates.  For example,

  • 68% of young professional employees believe that corporate devices should be used for personal social media use
  • Seven of ten employees admitted to knowingly breaking IT policies on a regular basis, and three of five believe they are not responsible for protecting corporate information and devices
  • Seven out of ten young professionals seek to “friend” their managers and co-workers on
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Check Out This Excellent Guide to the Dangers of Metadata

What do Justice Samuel Alito, Merck Pharmaceuticals, and the United Nations have in common?  They were all embarrassed by the revelation of hidden information they did not know was contained within documents they published.  (In Merck’s case, of course, it was much worse than mere embarrassment, as metadata played a key role in establishing their culpability in the Vioxx case.)

Workshare, a leading provider of document management applications, has created an outstanding primer on the dangers of hidden information in electronic documents.  With its many examples of real-life, high-profile screw-ups, and its up-to-date reference of legal opinions on …

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What is the Happiness-Success Connection?

When Executive Coach Marshall Goldsmith asks audiences around the world to complete the following sentence, one word is overwhelmingly provided:

“When my kids grow up, I want them to be _______.”

Your response?

It was probably “happy.”   No other answer – successful, wealthy, healthy, well-adjusted, etc – comes remotely close.  Why is that?  What does it tell us about what we value?

The good news is that it affirms our good judgment.  We get it viscerally that life is brief and precious and that little else matters if we are not happy.  Yet, relatively few of us …

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The Secret to Building Non-Verbal Rapport

The ability to quickly establish and deepen rapport is one of the most important skills you can develop in your legal marketing toolbox. From making a strong favorable impression upon meeting a new prospective client or referral source to cultivating trust with key stakeholders on a complex project, your on-going success is as dependent on interpersonal dynamics as it is on the technical expertise you bring to the table.  The same can be said, of course, for anyone with whom you want to influence during a face-to-face meeting.

And this is where attention to non-verbal behavior comes in. Language – …

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Tap Your Alumni Networks and Get New Business

Here’s a BFO (a Blinding Flash of the Obvious): attorneys who are great at lawyer marketing tend to value social networks. Whether an inborn trait or a learned behavior, they regularly take advantage of opportunities to get to know – and become known by – lots of people. And one of the most familiar – if under-utilized – networks is the venerable Alumni Association.

Think of all the people from your pre-law school days who don’t know you’re an attorney, much less what kind of law you practice, or even where you are. And how about all of your …

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