You’ve been waiting for Alex, your associate, to get back to you on the Smith file. You: “Alex, what’s happening with those interrogatories?” Alex: “I’m working on them.” You: “AAAANNND??” We hear it often: clients expressing frustration with a colleague or staff member who did not do what was expected. …Read More
It’s perfectly natural that if we don’t know how to do something we otherwise think might be a good thing to do, we tend to delay doing it. We don’t want to risk screwing up, we don’t want to feel like we’re wasting time, or we don’t marshal the necessary …Read More
This past Friday, I received a hand-written note from a large company thanking me for my business after I’d called them with a tech question earlier in the week. The company is IContact, the email service we use to send these SuccessTips. My first reaction was to determine if it …Read More
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